21 Betting's Terms and Conditions — Stay informed, stay well.

The following terms are used throughout this document with specific meanings:

• "Platform" or "Site" — The 21 betting website and mobile application (https://21betting.app).
• "Member" or "User" — Any individual who has registered with or is using 21 betting.
• "Account" — The personal profile created upon registering on the platform.
• "Bonus" — Any incentives, free spins, cashback, or rewards offered by 21 betting.
• "Wagering" — The amount you are required to wager before withdrawing bonus funds.
• "KYC" — Know Your Customer — the identity verification process.

To create an account at 21 betting, you must meet certain requirements. If these Terms & Conditions are not followed, we reserve the right to suspend or close the account at any time.

• You must be at least 18 years of age at the time of registration.
• Each individual may only create one account. Opening multiple accounts is strictly prohibited.
• All information provided during registration must be truthful, accurate, and complete.
• You must provide your full name, date of birth, address, and mobile number accurately.
• Opening an account under someone else's identity or with false information is strictly prohibited.
• You are solely responsible for the security of your account.

All financial transactions on 21 betting are fully secure. We support the most popular mobile banking services in Bangladesh. The following important rules apply:

• Deposits and withdrawals must be made using a payment account registered in your own name.
• Payments from third-party accounts are not accepted and will be declined immediately.
• The minimum deposit amount varies by payment method.
• KYC verification must be completed before processing any withdrawal.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• We reserve the right to investigate and suspend transactions in cases of suspected money laundering or suspicious activity.
• Any applicable bank fees or payment gateway charges will be displayed where relevant.

21 betting regularly offers a range of bonuses and promotions. Please read the applicable terms and conditions carefully before claiming any offer.

• Each bonus has its own expiry, wagering requirements, and maximum withdrawal limit.
• The welcome bonus applies to new members on their first deposit only.
• Withdrawing while a bonus is active may result in the bonus being cancelled.
• Attempting to claim bonuses using multiple accounts or false information will result in account suspension.
• 21 betting reserves the right to modify or cancel any bonus offer at any time.
• In the event of any bonus-related dispute, 21 betting's decision will be considered final.

All games on 21 betting are powered by certified Random Number Generator (RNG) technology, ensuring complete fairness. The following rules apply to gameplay:

• The use of bots, automated software, or hacking tools of any kind is strictly prohibited.
• Any attempt to manipulate games by colluding with other players will result in a permanent ban.
• Winnings resulting from technical errors are not valid and will be voided.
• If a bet is lost due to a network issue, the logs will be reviewed and a decision made accordingly.
• In Live Casino games, the dealer's decision is final.
• Game rules and payout rates may be updated from time to time.

The following activities are strictly prohibited under 21 betting's Terms & Conditions:

• Operating an account on behalf of or in the name of a minor.
• Creating or operating an account under a false identity.
• Using multiple accounts to take advantage of bonuses and promotions.
• Exploiting system vulnerabilities for an unfair advantage.
• Money laundering or conducting illegal transactions through the platform.
• Harassing, threatening, or engaging in inappropriate behavior toward other members.
• Using 21 betting's trademarks, logos, or content without prior authorization.

21 betting takes your personal data seriously. Our full Privacy Policy is published separately, but the key points are outlined here:

• Your personal information will be used solely for account management and KYC verification.
• Your information will never be sold to third parties.
• Information may be shared when required by law or at the request of a regulatory authority.
• All data transfers are secured with SSL encryption.
• For more details, visit our Privacy Policy Read.

21 betting believes gaming should be entertaining, not a burden. Responsible gaming is our top priority. The following tools are available on our platform:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Receive periodic reminders to keep track of your gaming time.
• Account Closure: Option to permanently close your account at any time.

Gaming addiction is a serious issue. If you feel you are losing control, please contact our support team or Responsible Gaming Read the page.

21 betting reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Registering with false or incomplete information.
• Involvement in suspicious or fraudulent activity.
• Failure to provide required KYC verification documents in a timely manner.
• If an account has been inactive for an extended period (more than 12 months).

If an account is closed without any violation, any remaining balance will be refunded.

21 betting is not liable for the following:

• Interruptions to games or bets due to internet connectivity issues.
• Technical faults on the part of third-party game providers.
• Issues with the user's own device or network.
• Unauthorized use of your account by anyone other than yourself.
• If services are restricted or discontinued due to changes in applicable law.

21 betting reserves the right to update these Terms & Conditions at any time. When changes are made:

• You will be notified by email or via the platform before any significant changes take effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms and Conditions.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your remaining balance.
• Check the "Last Updated" date at the top of this page to confirm you are reading the latest version.

If you have any questions or complaints, our customer support team is ready to help. Here is how to submit a complaint:

• Chat with us directly via live chat.
• Email us with full details at: [email protected]
• An initial response will be provided within 48 hours of receiving a complaint.
• Complex issues may take up to 7 business days to resolve.
• Appeals against a final decision by 21 betting may be submitted to the relevant regulatory authority.